Removal Van Croydon Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Croydon provides removal, transportation and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
Company means Removal Van Croydon, the provider of removal and related services.
Client means the person or business making the booking or on whose behalf the booking is made.
Services means removal, transportation, loading, unloading, packing assistance and any other services agreed in writing.
Service Address means any property or location from which goods are collected, delivered or otherwise handled in connection with the Services.
Agreement means the contract between the Company and the Client, comprising these Terms and Conditions and the details contained in the booking confirmation.
2. Scope of Services
The Company provides domestic and commercial removal and transportation services within Croydon and surrounding areas, and to and from other destinations as agreed at the time of booking. The exact scope of the Services, including the number of vehicles, staff, dates, times, locations and any special requirements, will be set out in the booking confirmation.
Any additional services requested on the day of the move or after the booking is confirmed are subject to availability and may incur additional charges. The Company has no obligation to provide services that are not expressly agreed as part of the booking.
3. Booking Process
All bookings are subject to availability and are not confirmed until the Client has received a confirmation from the Company. Quotations are generally provided based on information supplied by the Client regarding the volume of goods, access conditions, distance, and any special items or requirements.
The Client is responsible for providing accurate and complete information during the enquiry and booking process, including:
Full collection and delivery addresses.
Details of parking restrictions and access issues at all Service Addresses.
An accurate description and approximate volume of items to be moved.
Details of any fragile, oversized, high value, or special items.
Staircases, lifts, long carries or any other relevant property features.
The Company reserves the right to revise the quotation or apply additional charges if the information provided by the Client is inaccurate or incomplete, or if the scope of the Services changes.
4. Quotations and Pricing
Unless otherwise stated in writing, all quotations are estimates based on the information provided by the Client and normal working conditions. Quotations may be provided as an hourly rate, fixed price, or a combination of both, as specified at the time of booking.
Quotations are exclusive of any tolls, congestion charges, parking charges, storage fees, packing materials, and disposal fees, unless clearly stated as included. Where such costs are incurred in providing the Services, they may be added to the final invoice.
The Company reserves the right to adjust its rates from time to time. Any change in rates will not affect confirmed bookings unless the scope of work changes.
5. Payments and Deposits
The Company may require a deposit to secure a booking. The amount and due date of any deposit will be communicated to the Client during the booking process. A booking is not guaranteed until the deposit, if required, has been received.
Unless otherwise agreed, payment for the Services is due on or before completion of the Services on the moving date. The Client must ensure that cleared funds are available at the time payment is due.
The Company accepts various payment methods as advised during the booking process. The Client is responsible for any bank charges, transaction fees or currency conversion costs incurred in making payment.
If payment is not made when due, the Company may:
Refuse to commence or continue the Services.
Retain goods until full payment is received, where permitted by law.
Charge interest on overdue amounts at the maximum rate permitted by applicable law.
6. Cancellations and Postponements
If the Client wishes to cancel or postpone the Services, notice must be given as soon as possible. Any cancellation or postponement charges will be assessed based on the notice period provided.
As a general guideline, the following may apply, unless otherwise specified in writing:
More than 7 days before the scheduled service date: the Client may cancel or postpone without further charge, although a non-refundable deposit may be retained if previously agreed.
Between 3 and 7 days before the scheduled service date: a percentage of the quoted price may be charged to cover loss of business and administrative costs.
Less than 3 days before the scheduled service date or on the day itself: up to 100 percent of the quoted price may be charged.
The Company reserves the right to cancel or reschedule the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or legal or regulatory restrictions. In such cases, the Company will seek to provide an alternative date or time, but will not be liable for any indirect or consequential losses arising from the cancellation or delay.
7. Client Responsibilities
The Client is responsible for:
Ensuring that adequate access is available at all Service Addresses for the Companys vehicles and staff, including any necessary parking permissions, permits or suspensions.
Obtaining any permissions, consents or authorisations required from landlords, building managers or local authorities.
Properly packing and securing all items, unless the Company has expressly agreed to provide packing services.
Labelling boxes clearly and identifying fragile or high value items to the Companys staff.
Being present, or ensuring an authorised representative is present, at collection and delivery locations to provide instructions and to sign any relevant documentation.
The Company is entitled to assume that any person present at the Service Address who appears to have authority to act on the Clients behalf is duly authorised to do so.
8. Excluded and Restricted Items
Unless expressly agreed in writing, the Company does not transport:
Cash, jewellery, watches, precious metals or stones.
Important documents such as passports, securities, deeds or financial records.
Perishable goods, plants, animals or living organisms.
Firearms, ammunition, explosives, flammable materials or hazardous substances.
Illegal goods or items the Client does not have the right to possess or move.
If the Client includes any excluded items without prior written agreement, the Company will not be liable for any loss, damage or delay relating to such items, and the Client will indemnify the Company for any resulting claims, damages, expenses or penalties.
9. Waste Regulations and Disposal
The Company is committed to complying with all relevant waste and environmental regulations. The Services do not automatically include disposal or waste removal unless this has been specifically agreed as part of the booking.
Where the Company agrees to remove items for disposal, the Client confirms that they are the lawful owner of those items or otherwise have authority to dispose of them. The Client must clearly identify which items are to be moved and which are to be disposed of.
The Company will not remove hazardous waste, clinical waste, chemical substances, asbestos or other materials requiring specialist handling or licences. The Client is responsible for arranging proper disposal of such items through appropriate channels.
Any additional costs arising from the disposal of items, such as recycling charges, landfill fees or specialist contractor fees, will be payable by the Client and may be added to the final invoice.
10. Liability for Loss and Damage
The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss or damage is subject to the limitations set out in this Agreement.
The Company will not be liable for:
Loss or damage arising from the Clients failure to pack goods properly, unless the Company has provided a full packing service.
Loss or damage to fragile or high value items, unless the Company has been specifically informed of their nature and value in advance and has agreed in writing to accept responsibility.
Pre-existing damage, wear and tear, or defects in materials, construction or design.
Loss or damage caused by atmospheric or climatic conditions, such as damp, mould or temperature changes.
Loss of data, software, electronic records or other non-physical items.
Indirect or consequential loss, such as loss of profit, loss of opportunity, or loss of enjoyment.
The Companys total liability for any loss, damage or claim arising out of or in connection with the Services, whether in contract, tort or otherwise, will be limited to a sum not exceeding the total price paid or payable for the Services, unless a higher limit is expressly agreed in writing.
11. Time Limits for Claims
Any visible loss or damage to goods or property must be reported to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Client should provide reasonable evidence of the loss or damage, such as photographs and a written description.
If the Client fails to notify the Company within this time frame, the Company may not be able to investigate the matter properly and reserves the right to reject or reduce any claim.
12. Delays and Access Issues
The Company will make reasonable efforts to carry out the Services at the agreed times. However, timing is not guaranteed and may be affected by traffic, weather, access issues, or other circumstances beyond the Companys control.
If the Services are delayed or extended because:
Access is not available at the agreed times.
Parking cannot be secured or is restricted.
Keys are not available or properties are not ready for occupation.
Additional items are added that were not included in the original quotation.
Then the Company may charge additional fees for waiting time, extra labour or extended hire at the prevailing hourly rates.
13. Insurance
The Company maintains appropriate insurance cover for its operations, as required by applicable law. This may include motor insurance, public liability insurance and goods in transit insurance, subject to policy terms, conditions and exclusions.
The Client is encouraged to maintain their own insurance for valuable items or for cover exceeding the limitations of the Companys insurance. Full details of insurance cover and limitations can be provided on request.
14. Right of Lien
The Company has a right of lien over any goods in its possession for all sums due and payable by the Client under this Agreement. If the Client fails to pay any amounts due, the Company may retain the goods until payment is made in full. If payment remains outstanding after reasonable notice, the Company may sell or dispose of some or all of the goods to recover the amounts owed, subject to applicable law.
15. Data Protection and Privacy
The Company will collect and use personal information about the Client for the purpose of providing the Services, administering the booking, processing payments and complying with legal obligations. Personal data will be handled in accordance with applicable data protection legislation.
The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to provide the Services, process payments, comply with legal requirements, or with the Clients consent.
16. Complaints
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied. The Company will endeavour to address complaints promptly and fairly.
17. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings from the date the updated terms are published or otherwise made available to Clients. For existing bookings, the version of the Terms and Conditions in force at the time of booking will normally apply, unless changes are required by law.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
20. Entire Agreement
These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Company and the Client in relation to the Services, and supersede all prior discussions, correspondence, understandings or agreements. No variation of this Agreement shall be effective unless made in writing and agreed by both parties.
